American Home Shield
Ceiling leak passed between plumber and AC technicians without repair

I discovered a hole forming in my ceiling and traced it to my AC unit leaking off of a pipe and some other unseen location. I had AHS bring in a plumber who said it was an AC issue. Out comes an AC guy who says it is a dirty filter but it's a plumber's issue because of the pipe.

Meanwhile the water damage over my living room is getting worse. The third clown AHS sends out says he is an AC guy and that I have an improperly installed condensation pipe and a dirty coil. He leaves w/o fixing it.

AHS calls and isn't even aware a third guy had come out. They basically told me if it is a dirty coil it is not their issue and I'm SOL. I basically now have to hire my own plumber, AC guy and dry wall guy because of these idiots who's only criteria for reigning in independent contractors is that they pass a state test!

Actually, I think they only hire contractors fresh off the boat because they are cheaper and can play dumb easily. I have now taken it up with their sales rep!

Company: American Home Shield
Country: USA
Site: ahswarranty.com

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