Sears
Charged Twice at Outlet Store and Nobody Can Find Transaction

I had done a some shopping at Sears Outlet Milpitas in Nov. The total was around 16$. The representative said the transaction did not go through so I swiped my card once again. Tomorrow morning I see I was charged twice. I went to the store they said they can't find that transaction in their system so contact Sears accounts department. When I called up the accounts department they said we can not see in store purchases. When I went in store they said we can't do anything as we do not see the transaction. In this entire mess due to no fault of mine I lost my money. Please let me know where can I complain about it as I am very upset and stressed with this behavior from Sears

Company: Sears
Country: USA

  <     >