Geek Squad Inc
Unable to Book Repair Appointments, Transferred Six or Seven Times

I bought a Samsung 55 LED TV and a Sony internet bluray dvd player with extended warranty with geek squad from best buy. After few months I had to deal with the customer service of geek squad for repairs or to make a appointment which was the worst experience I had. I tried to make appointment on line and over the phone but was unable to do so. Every time I called I was transferred at least 6 or 7 times to different departments who were just ignorant or maybe never wanted to help to make an appointment even for my repairs.

When asked for a supervisor, was put on hold for long and then came the excuse that the supervisor was busy attending a meeting. Finally after wasting a few days and long wait over the phone I gave up the thought and realized how pathetic there customer service was. My only recommendations is never buy any extended warranty from geek squad.

Company: Geek Squad Inc
Country: USA

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