Magic Jack
Horrible Customer Service Defective product - Bad product
- 01-15-2012
- 17
There is only livechat and they are limited on knowledge. They disconnected a few times with too. After over an hour after being transferred to more "knowledgeable" customer service reps. Issue still not resolved. My magic jack doesn't work. When I suggested they simply replace the unit. They wanted to charge me $9.95 for shipping and the unit is "free" - yeah, right. Sounds like because my magic jack is year old this is their way of getting a little more out of their customers. Rotten biz model.
Very rude to disconnect live chat when you don't know how to help the cutomer. Here are the live chat ID#s that are deleted once you are disconnected and try to reconnect. Learned that trick the hard way.
You are now chatting with 'Lira'
Your Issue ID for this chat is LTK55408187525X
'Sharon'
Your Issue ID for this chat is LTK55408187525X
Too bad, because I liked them. Not anymore.
Apparently, they just don't care about their reputation at all.
Company: Magic Jack
Country: USA