Hewlett-Packard (HP)
Desktop PC Failed Twice, No Service Response for Two Months

Dear HP consumer.

This is Simon, I have buy this HP dream screen 400 desktop PC from Mumbai on February 20th and bring it to my home town in Kerala. When I start the PC, it’s on for 2 hrs the PC got shut down and never re start. After I reported the service center, they have sent one technician who say the hard disk is burn out and need to replace. It took one month to receive the hard disk from service center and replace, this occur the same problem (Not getting start). The technician called his service center and said within 4 days the whole PC unit will be replaced HP consumer. Now it’s almost 2 month and the PC is waste in my home no response from Service center and consumer. It's really disgusting everyday due to loss of Rs 21,000.00 in just few hrs. Why HP are selling this PC which is use for nothing. Please arrange to send the refund of this PC as there is no dream I see on it.

Regards

Simon

Company: Hewlett-Packard (HP)
Country: USA

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