Hewlett-Packard (HP)
Pavilion MS225

I purchased a new all-in-one Pavilion it has Home Windows 7 Premium on it. I

Tried to get it to work could not use a USB connection and coud not listen to CD's while obn-line, etc.

I spent time on the program to update hardware and software and it didn';t help at all. I called the number in my booklet and was put on hold and fillnally gave up getting any resolution. I called and did a chat on-line with a tech from HP and she had me trying things then I ask a coupkle of questions and she closed the chat window.

I am a retiree from HP and wanted to

Still buy HP products, but got no help
to correct the issue, so I hired a tech to come and fix the problem. I will not in the future buy HP products nor
will I recommend to friends or family the puchasing of HP products. I am very diappointed in the quality and the support.
Regards,
Jeanne Helms
Phone 760-941-6538.

Company: Hewlett-Packard (HP)
Country: USA

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