Hewlett-Packard (HP)
Tech support unresponsive for an hour and credit card taken for no help

I just spent over an hour with a tech support person who was obviously in India. He did not solve my problem! I finally had to give up and hang up on him due to no response. I think he was playing computer games or something. I kept having to say "hello. Is anyone there?" He would respond only after a few times of asking. I had to give my credit card number before he would help me, and since there was no help, I don't think I should be charged. I hope something can be done with the HP Customer Service and Tech Support soon. I, for one am thinking about discontinuing purchasing any HP product in the future.

Company: Hewlett-Packard (HP)
Country: USA

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