Lenovo
Fraud by lenovo

This ismy paperwork, iam showing for you the entire info was gathered from tech-support data-base, please please do possess a near analysis about my situation.

Increased on 18th Jan at 6:52pm, 1st situation no: 31RQ2WZ

Problem: LCD display abruptly goes empty and reappears many times and that I required them for manufacturer recover.

I received the situation on 18th jan and that I instantly fall the container with notebook inside it, on 18th jan to advantages for site repair. Depo obtained it on 21st jan at 10:25am.

Depo ship back my device on 26th jan

I obtained my device on 27th jan at 9:55am.

After I start the container I came across remaining hing wasn't precisely installed, foundation address broken, hand rest broken.

I increased this issue on 27th jan at 5:00pm they established me a brand new situation no: 31RPWCL

I obtained container on 28th jan and that I fall it back with my device to advantages on 28th jan at roughly 1:00pm.

Depo fix acquired my device on 31st jan.

They acused me of bodily harm and my device was in billable store, they named me many time for you to purchase $300 for fix, I advance this situation to client connection official Mr. Greg (919-257-4751). He examined the situation and allow my device fixed without statement and delivered my notebook on 8th february.

I received my device on 9th february at 10:30am, and discovered 2 dead pixels on extreem right-side center of the display, and remaining joint wasn't correctly changed.

9th february at 10:40am I increased this issue (Harm by depo fix) to tech-support at Altanta atlanta, I talked to Mrs. Bridgec, she submitted my phone to boss Mr. Harold, He documentel the entire issue and submitted my phone to Level-2 group Mr. Khaled at 11:25am (Ksharif@us. Ibm.com).

Mr. Khaled upon analysis, he established my situation to onsite restoration.

Onsite specialist Mr. Gelfand, Stewart D, reached my put on 15th february at 9:00am to displace the LCD and he discovered various problems completed by depo fix division

Mr. Gelfand, Stewart D recorded and described concerning the clutter developed by depo fix division

“I done this clientis notebook Wednesday 2/15.

After I reached the website he eliminated the notebook in the container where the device was delivered to him in the repair website.

I had been there to displace the LCD and also the handles.

Upon close examination, I noticed the left-side joint wasn't mounted correctly and was at an unusual position.

The client showed me the "lifeless" pixel places about the display.

Although I had been starting the unit I noticed the website technology didn't follow the correct route of the dark aerial wire when he reassembled the system. The wire was squeezed between your right-side joint and also the foundation and that I needed to release the joint twist to obtain the wire free

I changed the LCD and also the handles. I got the correct period of time to ensure the handles were correctly mounted directly.

Once The product was reassembled. I discovered the next problems.

The bezel videos about the right-side were broken-off and also the bezel wasn't sitting precisely towards the LCD situation.

I looked carefully in the aged LCD and there is dual-stick recording about the fringe of the LCD. I surmised the website repair technology had recorded the bezel down in the place of changing it.

The client then realized that about the left-side of the notebook. The space between your LCD and also the foundation wasn't actually. The middle of the LCD situation was bent up from the bottom.

This might have occurred once the device was delivered towards the website for lock repair.

I've recorded all the above products in pictures. Such as the absent credit card place that fills the card slot.”

It ought to be mentioned the client isn't happy using the support he's obtained in the Website to-date.

He further said he initially bought this pc just because a buddy comes with an similar system and he preferred the efficiency and also the toughness of the system.

This knowledge has completely soured him about the IBM item totally.

He was making remarks like "I'm prepared to simply market this pc to get a couple hundred bucks as though is scrap".

For the data; they is approximately to accomplish his Masters Level in Electrical Style, focusing on pc & processor design. He's really detail-oriented and values and protects his gear.

The whole situation of the computer seems to be completely new with no imperfections or scores.

I don't understand how anybody might have stated this computer was abused.

Respectfully submitted,

Stewart Gelfand

Wwts #86168

It was his paperwork, he also had catch the images of the notebook situation. And shipped his paperwork with images to Mr. Khaled.

On 17th february at 8:33am I called tech-support to understand the standing of my situation they place my phone to Mr. Krik Inexperienced Level-2 technology represent.

Upon his request I've submitted the recorded edition of Mr. Gelfand, Stewart D. And my situation continues to be more submitted to government group since I've been charged from the depo division stating that it had been my actual problem.

Well iam actually questioning how do I open my notebook and direct the wires inside and just how may I start LCD and smashed the materials of Bezel and recording it, and just how may I substitute the hing incorrectly?

And That I also provide a problem just how can a phsical harm may cause “The wire was squeezed between your right-side joint and also the base”.

Our final model is, upon all of the above data distributed by me and lenovo’s onsite specialist I had been figured the lenovo had screwed me.

Iam please requesting should you can’t do something regarding this situation iam students I actually can’t do something I'll deliver my notebook back again to depo like a scrap I don’t require your service and cash, its my give the respected business like lenovo who frauded me using their unprofessional company.

Thanks for taking a look at my paperwork.

Regards,

Vamsikiran cherukuri.

Company: Lenovo
Country: USA

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