Hp
Based on this experience I will never ever purchase another HP product

I bought a horsepower DV6 1352Dx Notebook from Bestbuy in November. It had been an excellent computer which was bought using the single intention of changing a PC. Only a little over fourteen days before the display went haywire and began moving. It had been difficult to make use of the interior show but an exterior worked great. I approached HP tech-support and after attempting a number of things to solve the problem it had been decided the device must be submitted for repairs. Horsepower supplied the return shipping container and taken care of the return shipment. Cosmetically the notebook was just like it'd been your day it had been removed from the container in the shop. I packed the system within the supplied container and required it towards the local FEDEX service. Many times later I obtained a telephone call along with a follow up mail with images informing me that my notebook couldn't be fixed under guarantee due to the display harm.

I tried to describe and stress the very fact towards the person who the system wasn't delivered broken but she declined to recognize that it had been broken in delivery. It required 30 1/2 hours in the period of bill till the image was obtained recording the display was damaged. The $583 pc significantly less than thirty days old will definitely cost $428 to correct once the harm obviously occurred throughout the return shipment. This really is completely unjust and there's no thinking with HP Fix.

Centered on this encounter I'll NEVER buy another HP item.

Company: Hp
Country: USA
Site: hp.com

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