Netgear/Gearheads Service
Gearheads service is abysmal

Netgear pitched the Gearheads support whilst the one stop-searching for obtaining some of my computer-related issues solved, to do something as my IT team. I'd two problems, one having a instant HP printer, one having a Netgear modem, and also the Gearheads failed miserably at both. Listed here is probably the most visual instance: my Netgear modem drops the power for WiFi products for connecting after operating to get a morning or two, and it has to become re-operated to fix the issue. The Gearheads explained that it had been due to route obstruction, that funnel 11 was a "poor" funnel and that I must change to route 5. That did not resolve the issue and so I called back, and these "specialists" again explained it had been due to route obstruction, that route 5 was a "poor" funnel and that I must change to route 11. Fantastic, informative, and demonstrates they cannot actually study their very own event records. And so I called back after finding the issue occurred having a "v7" version of the modem although not using the "v9" edition. They explained, after requesting a lot of additional unnecessary concerns, the issue was recognized, which I ought to alter the modemis power adapter. Obviously they wont provide an upgraded power adapter since the V7 modem has become out-of guarantee, or might they provide any recommendations by what power adapter to obtain. Fundamentally I've zero assurance that the power adapter change might make a difference anyhow, and so I've quit on Gearheads. Oh, and although they assured me they could be ready to obtain my instant HP printer operating, once they offered me the Gearhead support, additionally they failed at this 1 and also the printer continues to be linked just purchase Hardware. They're terrible.

Company: Netgear/Gearheads Service
Country: USA
State: Florida

  <     >