NetGear
Netgear Customer Support - NETGEAR Route

My experience is very similar to others reported here. All the CSR's speak with such thick accents that communication is very difficult. The phone connection was so bad I was disconnected three times. The reps I spoke with had difficulty following my explanation of the issue and were intent on following their troubleshooting script even though it was not relevant to my issue. I finally just gave up because I lost hope they were capable of helping.

If Netgear has so little regard for customer service that it can't afford to hire and train English speaking and knowledgeable CSR's, I will make my future purchases elsewhere.

Company: NetGear
Country: USA

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