Dell
Laptop warranty ended days before CD drive failed, $300 repair quoted

I bought 2 top of the line laptops, one for my mother and one for myself. After receiving them, one was not functioning properly and I can't even tell you how many phone calls to customer service in India it took to finally get them to agree to send us a new computer. I don't think there could be a more frustrating and completely unknowable support center in the world and that's putting it nicely. Could have potentially gotten over that except then exactly a few days after my one year warranty expired all of a sudden my CD rom drive stopped working. I called to see if they could help me but basically just wanted me to send in my computer and charge me $300 and weeks without my computer. I was appalled and pissed to say the least. I still haven't gotten my CD rom fixed and every time I want to play a CD it reminds me how much I hate Dell and that I will never, ever, support their business again!!!

Company: Dell
Country: USA

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