Dell Computers
Refused to repair my computer while it was still under warrenty

I fought with Dell to get my computer fixed for 3 months, the first time Dell had my computer it was under warranty the technician decided not to fix my computer and made up a bogus excuse. I contacted Dell and they told me to send the computer back to the repair center a 2ND time. I received the computer back unrepaired again with the excuse that it was a biohazard. I know a little about repairing computers, so I opened my laptop and found nothing inside.By this time my laptop was out of warranty, I stopped making payments on my account and called again and again I was told to send it back. I am still fighting with Dell to remove the late charges from my account. I don't think I should have to pay for Dell's creative imagination. The third time the Dell repair center had my computer they only replaced the mother board the rest of the parts that I needed replaced they didn't touch so my computer is still not completely fixed like it needed to be. I even tried to get them to send me a new mother board and other parts I needed and I would repair my computer, the tech. Support tech. Refused to do that. So I will continue to calculate the interest on 3 months of late fees and the $117.00 and any other charges that Dell decides to add to my account for the remainder of the time it takes me to pay off my computer. I will also go to the BBB and file a report with them. Don't buy a dell computer. The company has terrible customer service and there tech. Support is not worth a penny. You can't understand very many of them, they very seldom make any sense because they are all overseas somewhere, and English is a second language for them. Dell Financial Services is in the business of stealing money from the very people that keep them in business in the first place.

Company: Dell Computers
Country: USA
State: Texas
City: Austin
Phone: 8002832210
Site: www.dell.com

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