Hewlett-Packard (HP)
Charged $59.99 for Support to Fix Printer Compatibility

Two days ago I received a new H.P. Omni 200 quad purchased from hp.com. This new all-in-one failed to interact with my less than two year old H.P. Officejet pro 8500 wireless printer. I was told by H.P. Support that since the printer was more than one year old I would have to pay in order to get tech help. I pointed out that the printer is still working fine – our two other computers have no problem interacting, both by Ethernet and by wireless: there is nothing wrong with the printer. Nevertheless I am told that the fee to fix the problem is $59.99. I reluctantly gave them my credit card number and was then transferred to someone in the United States (whose English I could more readily understand) who proceeded to take control of my computer and then downloaded a driver, a task that I have done a number of times in the past.
H.P. has apparently decided that it is more important to turn product compatibility and support into a profit center than provide reasonable assistance to its customers. If the first persons that I contacted had simply provided me with the source of the driver I could have saved $60.00 and three hours of wasted time. This is my last H.P. Product.

Company: Hewlett-Packard (HP)
Country: USA

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