Hewlett-Packard (HP)
Printer Replacement Required Credit Card Collateral I Do Not Have

I can understand where HP is coming from as a company. There losing money just like another in this poor economic times, but to treat a customer like myself in the way there tech support did is just wrong. I have (not had) a problem with my officejet printer. I called the tech support line to see if there was any help. They informed me that my printer was defective and needed to be replaced. They told me that it would be replaced at no cost to me and I would have it in 24 to 48 hours. I thought that was great, but there was a catch. I had to provided a credit card as collateral. Well I don't have one. So my second option was to send the defective printer myself to a service center and when my defective printer was received I would be sent the new one. The problem I have with this is the fact that I'm out more money on shipping on a printer that may work for a little longer. The printer that there replacing is only a few months old, so I can only figure that the one there sending would last just as long. So I could be sending for a new printer every few months. I was willing to send the printer to them if they were willing to refund my shipping cost, but that wasn't an option. So at this point I think I'll just go out and buy a new printer that in the end would most likely out last the one that HP was willing to send. Booo HP. Booo.

Company: Hewlett-Packard (HP)
Country: USA

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