Sprint
Deleted Emails - Voicemail Lost, rep assured wouuld not happen

Upgraded from an HTC 6800 that was repaired/replaced 3 times in less than a year.

Had to increase service plan $, bad enough. Was told absolutely voicemails would NOT be deleted. Ironically I am a former telecomm product developer/manager and worked on many platforms including voicemail migrations etc.

Again, was adamently told would not loose voicemail. This was not true. Apparently the HTC Sense rides a different platform and rep I called (escalated to top rep) said they should be there. We confirmed they were not and he has no idea how to get in back door to get old voicemails. I run 3 businesses and this is going to cost my company credibility and money!

Worse, rep said not possible to offer any credit or good will. Sprint no longer does that. Lots of cutbacks and no one has any authority anymore. What a freaking shame for a 15 year customer after enduring Sprints attempts to improve, former FCC complaints filed by me (and won in my favor) against Sprint. They came so far and are again falling.

Finally this makes me see the light I am afraid and time to visit the local Verizon store.

Company: Sprint
Country: USA

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