Linksys
WRT310N Overheating Slowed Speeds, $30 Demanded After Warranty
- 06-03-2010
- 20
Worst customer service experience ever. My unit has consistently had issues with overheating, but it did not degrade the performance of the wireless speeds. That changed recently and I'm basically operating at modem speeds. It is clear this is a known issue from reading blogs on this model (WRT310N) but Linksys denies it. Because my unit is a month out of warranty the company will not even help troubleshooting the device without a $30 payment. Next I was forwarded to "customer service" with the promise of a replacement unit and a case #. The customer service rep could not locate the case # and spent the next 10 minutes trying to sell me a new router or a refurbished router. No offer or interest in replacing the unit. Sorry Linksys, never again.
Company: Linksys
Country: USA