Dell
Restocking fee not waived despite promise after job loss

Will not waive restocking fee
I purchase a nice Dell system online. I lost my job. The day before I received the computer via FedEx I called dell. A representative said I can return it without getting charged a restocking fee due to my situation. I called day I received computer to return unopen package. Now Dell refuses to waive the restocking fee, stating I was told wrong information by a dell employee. I purchased it using a Dell Credit card and refuse to pay the fee as I was told I would not have to and it would be waived due to losing my job.

Company: Dell
Country: USA

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