Hewlett Packard
Customer service

I own an HP slimline PC. The fan in the power supply stopped working. So I needed the power supply replaced, it was still under warranty. Seems like a pretty easy fix? They send me a box to ship it back to them, and no sooner than they get it, it is returned and they say there is nothing wrong! I then file a complaint, which was not easy by the way, and I get a call from a case manager who says he'll fix the problem. So they send me another box, and FedEx looses the box in Tennessee. It takes about a month to even get someone at HP to help me. I finally get the same case manager that tried helping me before. He sends out a third box to me which I did get, and returned the PC back to HP to have the power supply replaced. I even put a note inside with the PC stating that the power supply needed to be replaced and to call me before shipping it back! Well guess what? The did not call me and they returned the PC back to me with the same power supply. They never touched the power supply because the fan still does not run, but they did however replace the CPU because it overheated and caused some damage!

I called the case manager back and discussed the issue with him. I had to ask him why they replaced the CPU and not the Power Supply. He said the CPU had been damaged due to overheating! I explained to him the issue with the power supply fan not working and asked, "would this cause the CPU to overheat"? Dumbfounded, he replied "Yes"! So now I'm back to square one! He then proceeded to issue a fourth box to me and told me now my warranty was out, but they will fix this issue for me one last time. (Two months and they have not fixed a thing).

When the box arrived at my house, the work order stated that the problem was: Excessive fan noise! I gave up on HP at that moment. I shipped the box back with a brick in it. Haven't heard a word.

Company: Hewlett Packard
Country: USA

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