Best Buy
Monitor Replacement Promised by Repair Dept Then Denied at Store

Best Buy as a superstore is not customer friendly. If they are, their employees have not been informed and their attitudes reflect such. I purchased a computer monitor which subsequently broke. Brought it into Best Buy's Geek department. The Geeks shipped it out to their repair department in Atlanta for repair. After 8 days, Atlanta called me to state the monitor could not be repaired for lack of a part. I was told to go back to Best Buy and pick out another monitor comparable to the one I had and that there would not be a charge. Needless to say, when I went to the store the Geek department said I was misinformed and I would have to pay for the new monitor. My best advice is buyer beware as they will not live up to what they tell you. Time to shop elsewhere until they take serious servicing their customers.

Don't say you were not warned when it happens to you... I ignored all the negative reviews on the Internet and now I believe every one and will never shop at Best Buy again.

Company: Best Buy
Country: USA
State: Florida
City: West Palm Beach

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