Hewlett-Packard (HP)
Customer service? Not!

I bought a Officejet printer a year ago and it has worked fine, that is until last month.
I kept getting an error that basically told me I needed an official H/P ink cartridge. I had been using refills from Office Max with no problem.
So I took it back to Best Buy because it's still under warranty.
2 weeks later it's back with a statement there is nothing wrong - just need to use their cartridge.

2 weeks for that? And no explanation as to why this suddenly happened?

I suspect a "time release" piece of code in their software. Maybe only allow 5 or 6 refills and then - ERROR.

Anyway. I wrote Mike Hurd, CEO, and no one bothered to respond.
I spent an hour at the store, part of it on hold to "H/P customer service"
That was a waste of time because all I did was sit on hold.

There version of customer service leaves much to be desired.

Company: Hewlett-Packard (HP)
Country: USA

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