Hewlett-Packard Online Store
HP Webstore sold me tri-color inkjets for printer, and both stopped working when half-full—why throw good money after bad and buy more from them at all when it's just gonna break down again

Back in May I purchased a tri-color inkjet cartridge from the Hewlett-Packard online store. It stopped working in June of the same year even though the level was half-full according to the printer utility. So I was told to buy another tri-color inkjet to see if the problem was with the printer (which I really couldn't afford, but I did anyway). It did, and I got so busy with life, raising a kid during the Summer vacation, that I just went on with things. Well, today the replacement cartridge (also purchased at the HP online store) just gave out in exactly the same way. The ones I bought at Costco never did that, only the ones from the HP store. This is really strange.

Right now, I am really disgusted at HP because this never happens with the black inkjet cartridge but only with the more expensive tri-color inkjet for my All-in-One OfficeJet printer. I can't fax or scan since the printer will only work with two functioning cartridges. Why has this happened twice during the past few months with just the more expensive color inkjet bought at the HP online store? I try to make my ink last longer by printing at inksaver settings, but why bother with that if the printer is just going to treat the color cartridge as if it automatically shut off after just over a month? I replaced the inkjet cartridge in July, and it's August. The date on the cartridge hasn't even gotten close to arriving (apparently, the ink is supposed to be usable till that date) and it still did the same thing the other one did.

Once is an accident. Twice isn't. Something that repeatedly happens is done by plan, not by human error. Both of these were brand new cartridges, not refurbished ones. I paid for something that is not working, and it really doesn't matter anymore if they will give me free replacements. This is a pattern I am seeing, and I can't afford to pack up my printer and send it off to some place where I will also have to spend money to get it "fixed." I'll save my money and just buy a non-HP printer rather than go through this waste of time and money ever again.

They just lost what used to be a loyal customer. Years ago, the HP brand meant quality. Not anymore. I'm going to save both my money and patience by looking elsewhere for a decent printer that won't rip me off. I just don't trust them anymore. I don't need that sort of aggravation.

Company: Hewlett-Packard Online Store
Country: USA
Phone: 6508571501
Site: www.shopping.hp.com

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