Magic Jack
Defective Product - Bad product

My magic worked for a couple of months and then suddenly stop responding. The blue light doesn't come on and my computer does not recognize it. After spending hours on an internet chat with support and being transferred to at least 5 "representatives", I'm told that they will ship another unit but I have to pay for shipping and handling.

Annoyed by this, I make it clear that I would rather them fix my ailing unit than to pay for a replacement. They inform me that I don't have to return the defective unit, that why I have to pay for the new unit. I ask where I can complain and I'm given a website support@magicjack.com that was returned becaues it is no longer being used and sends me back to website.

I am so angry. I bought my sister a unit when I started using it and have been telling other people about it. No more!!

Company: Magic Jack
Country: USA

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