Dell Computer
Repair refused after warranty expired for pre-existing notebook problem

My notebook needs to be repaired regardless of an expired warranty because the problem was pre-existing. I feel like a small fish and Dell is the whale. The whale eats me and doesn't feel it, so doesn't care. I can't get a direct extension to anyone... Must go through the call process each time, I'm disconnected. I'm asked to pay $49.00 for a diagnostic test when the problem has already been identified... I'm told to pay for a new motherboard, when the very first tech told me this was the problem originally (right after we purchased the product and it was under warranty... But reported the problem resolved). Now my son is off to college and he still doesn't have a repaired notebook.

Company: Dell Computer
Country: USA

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