Hewlett Packard
Awful customer service

This really is to inform you about this type of business as Hewlett Packard and also the quality or even the insufficient quality customer support they appear to supply. I've never experienced such terrible therapy of customer care.

To start I had been provided a HP LAPTOP PAVILION DV 6000 for Holiday it worked good for six monthsapproximately then I experienced some instant card problems, approached horsepower, after dealing with a bit of attempt this, attempt that, also it did not function, they ultimately sent a container so that it might get sent for repairs. Couple of months approved, subsequently in July I began to possess the same problem, I contact customer support, and possibly no body in US accumulates the telephone or it's also hectic that you will get somebody in ASIA. I've not a problem with that, but occasionally when I have told them, I actually donot or didn't determine what these were saying. THEREFORE using the language screen and them stating things, and informing me to replicate things, it begins to obtain annoying following a timeapproximately. Anyways, my 2nd period in July after obtaining through and informing them of the exact same scenario, and them informing me that I'd to test this, obtain a screw-driver and do this which.

I declined saying that I'm not really a pc repair individual and that I won't have a screwdriver and perhaps harm the computer anymore. He responded in my experience, "Oh no maaam you-can't do any harm, but I declined and that I simply informed him that I needed to keep in touch with a then and so I may let them know of my scenario and just how and what I have to do to deliver it back out to obtain it fixed correctly. After waiting for awhile about the telephone, I believe I quit my title and quantity using the event supervisor and we worked it out to ensure that she'd contact me the following day.

SO my computer reaches the service-center someplace, they obtained it on 8 22 or 27th icant believe directly from all of the annoying telephone calls for that past couple of days. Anyways, I had been provided the day 8/30 subsequently 9/18 for my pc to come back to me. I named per weekapproximately before 9/18 to ensure that it had been likely to be back again to me and he or she assured me that I'd contain it back on 9/18. Our 7-year old boy continues to be asking me going back month where's your PC mother? When have you been getting hired back? I am aware that ETA of 9/18 is projected nevertheless when I talked to somebody yesterday, she should not have guaranteed me that I'd contain it back on 9/18. Not saying that my boy continues to be dissatisfied, but I've named daily, often during the day since that time to obtain any info of where my pc is, what's happening.

I've told them I've reached improvements on any wait about my pc, I've quit might work telephone, cell phone number for almost any supervisors to contact me, but to no avail, NO TELEPHONE CALLS, therefore everyday I'm on the phone using the toughest customer support and being moved around, hung-up on, and that I was informed twice after 9/18 this 1, You've a motherboard problem and you'll not need your computer back until end-of March...

I told them, "ARE YOU CURRENTLY PEOPLE INSANE, that's absurd, and informed them again to possess any supervisor contact me, function or on my mobile phone and nothing. I had been also provided a following range, and that I considered to myself, oh whoa, ultimately. BUT to my frustration, it had been the following range for once they obtained it for repairs. I believe she simply offered me several saying that to me because she understood how angry I had been, and also the more non-information that she might inform me, stating, I'm sorry maaam, she offered me several to obtain me off the telephone.

Please help. Simple mother who would like her notebook back on her 7-year old boy.

Company: Hewlett Packard
Country: USA
Site: hp.com

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