Best Buy
Failure to fulfill warranty contract

Feb 26, I purchased a $1999.99 laptop for my spouse, along side a, situation along with a 3-year adh jewelry guarantee (for $429.99) about the notebook. After an HP update in April the laptop beeped 3 times and didn't start. Repeatedly. I delivered the notebook towards the shop and after eliminating the storage and coming it down with atmosphere, was informed with a Geek Group worker it had been a tough drive issue, whilst the hdd lighting did not seriously. The notebook did not actually post! This will have now been my first idea, but I quit the notebook there for fix...

Fourteen days later, I had been informed the notebook was prepared for collection. I'd my guarantee at hand that agreed I'd possess the notebook back within seven days or I Would get yourself a distinction between your jewelry and regular ideas. The support supervisor explained Bestbuy does not do this anymore (I've a deal) which I Would need to contact corporate. Okay.

I named corporate about the push house, described my issue, and was informed I purchased the conventional strategy. Our paperwork suggests differently. I requested to talk to a and was refused. I expected for that title and handle of Bestbuyis lawyer and so I might publish copies of my agreement, and was informed - "we can not provide you with that info. We are able to just provide that info to a lawyer." WTF?

To increase my tension, the support division changed the motherboard plus one of the hardware slots is low-operating. I will just imagine they mounted utilized components while doing the fix. I'm frightened to death to come back the notebook. What'll they are doing next? Move my documents and provide me another processor? In the end, geek group leader number 1 stated it had been a hdd problem originally.

Bestbuy has dropped my company PERMANENTLY. And that I really affect acquisitions for all. They will not be purchasing both. Rip-off.

Company: Best Buy
Country: USA
State: Michigan
City: Flint
Site: bestbuy.com

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