Geek Squad
Charged $70 Diagnostic, Quoted $320, Local Man Fixed PC for $50

Want to warn all to stay clear of Geek Squad. Despite their "cute" commercials with the black and white vw these guys know nothing. I had an older computer and installed a game and it crashed. When I booted it I got the "dell" screen and then nothing. The os would not boot so I took it to Geek Squad in Altoona, PA. They charged me $70 to tell me it wouldn't boot. No shit, that's why it was there. I took it in on a Friday and a written date of return by them was the following Monday.

I waited until Tuesday to call to give them an extra day. I know things happen. I called Tuesday and was told they found a few viruses and they would call in a day to let me know. Well 3 days later on Friday I called again. This time I was told a game in the hard drive was giving the problems. No mention of the 2 viruses I was told about 3 days earlier. I had enough by this time and just went up and picked it up.

Was told for $150 they would save my files and photos and for another $100 they would wipe the drive and get it working. So for a mere $320 I would be good to go. What a crock. I brought it home, paid a local man $50 and it's up and running, all files intact. Geek squad wants their money and you as a customer mean nothing. Here's a little tip from the guy that fixed mine. If your os fails to boot, press f8, and when prompted insert your recovery disk and follow the instructions. You'll be good to go. As for Geek Squad and Best Buy, you'll never get another dime off me!!!

Company: Geek Squad
Country: USA
State: Pennsylvania

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