Dell Computers
R 20 000 laptop will not switch on and call centre delays

My brand new R 20 000 Dell laptop can't switch on.

The Dell call centre experience yesterday morning were as follows:

- Half past eight in the morning they only open. Most of us starts work a bit earlier. One can see why their service is so bad - perhaps they should start working a bit earlier.
- Eventually I get through only to be told that I should phone the same number than I already phoned.
- The next time I phone they keep me waiting so long I had to put the phone down
- Then eventually I got through and had to give my computer information three times to different people.
- Then they wanted to run diagnostics (the laptop can't switch on)
- After I had to speak to a supervisor they agreed to send somebody in terms of my on site guarantee.
- Yesterday afternoon late they phone me that the technical team can not come today as promised but only on Friday, this is no the third day after the R 20 000 laptop lost is capability to switch on.
- I respectfully requested a replacement computer but they refused
- First they said it would by first thing on Friday, but then it moved to the first half of Friday
Not good - very very disappointing

Company: Dell Computers
Country: USA

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