Toshiba
Customer Service sucks

I am placing this on every accessible site to ensure that additional customers won't create the error used to do by purchasing a Toshiba notebook.

I bought a Satellite P845t-S4310 like a personal gift for my child. Right from the covered container, the touchscreen didn't function. I named their tech support team quantity and was initially informed the notebook wasn't touchscreen able. I noticed that the specifications on the site stated it had been and there is a label about the notebook stating it had been a touchscreen.

Following A handful of various calls, I had been ready to obtain them to accept repair it under warranty. They obtained the notebook on 11/28. On 11/30 their fix standing site confirmed the notebook as having been fixed. Following a week of awaiting it to come back, I named them again and requested the position. They stated it had been, actually, not fixed.

Another week passes and that I call again. This time around I had been informed these were waiting on components that will not are available in until 12/14. I named on that day and was informed the components wouldn't maintain till 12/17. I named on 12/19,12/20 and 12/21 and every time was informed they'd examine the standing and contact me back. They did not. Lastly they explained the one part had are available in, however now these were waiting on another component.

Up to now, I still haven't gotten my notebook back.

Primary to Toshibais customer support disappointment, is their absurd structure. You first speak with somebody who is wholly ill equipped to resolve your condition. Your phone is “escalated” to some “case manager” who's just slightly more proficient. Listed here is where the dysfunction gets worse. It's most unlikely you will actually talk to that same scenario supervisor again. And that means you do not have anybody who's “invested” in offering an answer. You've to describe anything repeatedly again.

Moreover, the event managers don't have any expert to help make the required choices to solve problems. Plus, they'll not allow you to keep in touch with anybody higher-up the string.in my own situation, I requested they simply send me an upgraded notebook.in the end, quarry was cracked from the container (or was produced towards the incorrect specifications). They offered me the runaround stating that the full time hadnot handed to approved that type of motion. When questioned just how much time had a need to move, they stated it had been managed on the case-by-case basis. When questioned why my situation did not guarantee that motion, they stated that since components were on purchase, they mightnot approve an upgraded. I inquired the things they might do when the item was permanent. They stated they'd give a substitute. I questioned just how long I've to hold back to get a component before they consider the fix period as too prolonged. The stated 1 week. I questioned how that point frame was decided. The stated, you thought it, on the case-by-case basis. I asked who makes that choice. They stated a upper-level event supervisor. I requested to talk to some of those individuals. They stated, “itis not our policy.”

Main point here: DON'T PURCHASE A TOSHIBA NOTEBOOK

Take a Look At all of the unfavorable remarks regarding the corporation. Years back, they was previously a pacesetter in notebook style, revenue and support. Not anymore.

UPDATE: On 12/24 I talked with still another scenario supervisor who contradicted what additional event supervisors had stated regarding an upgraded notebook. He explained it mightnot be achieved of course if my notebook was permanent they'd need to take a look at additional options. Nevertheless obtaining the run-around, almost four weeks once they obtained my notebook for repairs.

Company: Toshiba
Country: USA
State: Alabama

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