Forever 21
Poor customer service

My daughter tried to return an online purchase to a store, which we have done in the past, and the two clerks did not know how to process the transaction. Then the one clerk got upset because she wanted one of the dresses my daughter was returning because it was not available in the store, but since she didn't know how to do the transaction she couldn't return and then purchase the dress. So we returned the items by mail for a refund. I had used a Forever 21 gift card for part of the purchase and then thrown the card away as there was no balance left. Well, it turns out that Forever 21 does not reissue gift cards, but they will email me the card number and pin number so I can use that information to order items online. When I complained that that is very limiting because many of the items we have ordered in the past have had to be returned for various reasons and I would prefer being issued a new card so I could shop in a store I was told that was not possible. How hard would that be?! So I asked to please speak with a manager. I was told that none was available but one would call me in 24-48 hours—that was seven days ago! And the email that I was suppose to receive with the card and pin number also never arrived. I called today to see if I could talk with a manager. Same line of bologna! Someone will call me in 24-48 hours. If I ever get this gift card it will be used to make the last purchase ever to this store!!

Company: Forever 21
Country: USA
Site: forever21.com

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