Sears
Order shipped to wrong address after address change

Second time I changed my address with them, they still processed the order to ship to the wrong address. I called 90 seconds after placing the order and was told by customer service it could not be corrected and the order could not be cancelled. Their solution was for me to re order and pay again for the item to correct their mistake. I had this happen in December and was told it would be cancelled, instead item shipped to wrong address and I was charged. Extremely poor customer service!!!

Company: Sears
Country: USA

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