Ross
Terrible experience

I was not issued a refund and accused of lying of use of product. The product was a pair of shoes I purchase for an interview. The lace broke when I tried to tie the item. When I tried to return the item within one week of purchase the clerk accused me of using the item and refused to accept the return.

The sole of the item was not perfect at the original point of sale yet the manager in more or less words accused me (the customer) of lying and told me I was being done a favor by issuing only a store credit.

There where no other shoes suitable for my interview unfortunately and I was very displeased at the accusation of not telling the truth when in fact I never used the defective merchandise, the sole was worn down yes but possibly in the store by other customers or a return from someone else.

The shoes at the time fit and where affordable and comfortable and to code for their use which was why I purchased and assured they would be usable unfortunately this was not the case. I would like a full refund still and will call visa to report the incident if not addressed by a dm.

The store was store # 251 Chantilly, VA. The Manager who refused to return is Celia Digil. The incident was frustrating and embarrassing to accuse my integrity.

Company: Ross
Country: USA
State: Virginia
City: Fairfax
Site: rossstores.com

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