Pep Boys, Chino, CA
Pep Boys, Chino, California Striped the oil drain plug threads and did not tell me

On 11/25 I took our PT Cruiser to them for an oil change. They did the work in a reasonable time. The next day I noticed a drip of oil on our driveway about the size of a fifty cent piece. I guessed that maybe the mechanic just forgot to tighten the drain plug. I jacked up the car and got under to tighten the oil drain plug. Guess what... It was completely stripped out. I went back to Pep Boys. The service manager on duty had a mechanic put the car on their lift. He confirmed that the plug was stripped out but tried not to take responsibility. They put in a bigger plug and told me that the oil pan was going to need to be replaced. They want to charge me $ 200.00 for a new oil pan. The mechanic who originally worked in it was not honest enough to tell his boss that he ruined an oil pan by stripping the drain plug.

Company: Pep Boys, Chino, CA
Country: USA
State: California
City: Chino
Address: 11980 Central Ave
Phone: 9096273662

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