Pep Boys
Ripoff scammers, break vehicle instead of fixing it

I took my car yesterday to Pep Boys for a routine Emission Inspection. When I went to pick up my vechicle, the clutch would not go into gear. I have NEVER have a clutch problem, but somehow, after a visit to pep boys, my clutch has become defunt. Pep Boys initial reaction was to blame me, and say that I had brought the car to them like that. Ridiculous that they would attempt to get me to believe this when I can't even get the car into drive to leave their parking lot!!!

They wheeled the car back into their garage and stood around it for a little bit. Then they figured it is probably the clutch that burned out and it would cost me $125 for a new part. But they weren't sure. They would need to keep the car overnight and open some "box" in the morning to make sure. It is now 11:45am and I still haven't heard from them. As of 8:30am this morning they were still "waiting for the mechanic to come in".

I am more than livid that Pep Boys has broken my car and is now taking their sweet time to diagnose it for me. I am even more livid that they told me before I left the shop that they would "work something out with me". This is completely unacceptable.

Final statement: Do not under any circumstance take your vehicle to Pep Boys. They are unreliable and fraudulent!!!

Company: Pep Boys
Country: USA
State: New York
City: Brooklyn
Address: 6th Street And 4th Avenue

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