Firestone
Eric, Anthony, other (name unknown) but all were on duty afternoon of 5-03 Firestone Attempted Rip Off and Extortion (Extort: To obtain money through Fraud) Unethical Business Practices

2nd Attempt to Write Report; First Attempt timed out so I'm writing less this time:

On 5-03-12 I brough my 1999 Chrysler T&C, mileage 167,000 to Firestone for brake inspection.

I made it clear I am selling the vam and want to make it safe for next owner at least cost to me. Estimate worked up and given to me by Eric (Service Advisor)

I was "shown" that the rear wheel cylinders were totally shot and non-functional

Parts for ALL 4 brakes, pads, rotors, drums, hoses, calipers, brake combination kit and rear wheel cylinders

$1,053.45 Parts

867.40 Labor

25.00 Shop Supplies

136.21 Tax (7%)

2,082.06 Total

I took my van to an auto mechanic who replaced what was actually needed - who showed me that the rear wheel cylinders were functioning 100% (no leaks either) and after repairs and test drive stated that he would "drive my own family in this van with total confidence of safety)

110.96 Parts

7.77 Tax

118.73 Total

100.00 Labor

218.73 Total

Summary: Firestone 2082.06

Mechanic 218.73

1,863.33

Same Firestone - service advisor John (no longer there) gave me an estimate for a fuel pump for same van as costing $395.00 plus labor. I asked "Where are you getting the part from? Joh replied "Autozone right next door (Autozone is literally right next door). I called Autozone asking for the cost for the very same partand was told $129.00. I called John back who retorted that Autozone had quoted him $395.00.

I called Autozone back who told me "Not true at all"

Upon my insistence and threat to report the matter John replaced my fuel pump and charged me $129.00 for the part labor.

John attempted to charge me over 300% mark up for that fuel pump!

Ron (current manager) quoted me $383.00 to replace spark parks, distributor cap, rotors and wires in my Nissan 1998. Mechanic did the repairs for $144.00 That's $238.00 LESS.

When I spoke with Ron this morning all I get from him is " We are following Corporate policy on parts markup" Ron knows that I am unemployed and not collecting unemployment and cannot affors expensive repairs. Ron WAS NOT present on 5-03-12 nor when John quoted me for the fuel pump and I feel that Ron has strived to do right by me in the past so I'm not implicating him personally.

Company: Firestone
Country: USA
State: New Jersey
City: Middletown
Address: 1325 State Hwy 35, Middletown, NJ 07748
Phone: 7326711777

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