UPS Shipping
Order lost in shipping and refund required long wait

I placed an order on the 14th of October and have not received it as of today. I called your department store and spoke to a Johnny, he told me that UPS lost or misplaced my order, and now I will have to reorder and pay another $215.98 and wait AGAIN! He then transferred me to a supervisor “Mark ID 50827″ who was no help he told me the same as Johnny. That I will have to wait 2weeks for my refund and if I want I can reorder and pay again. What kind of business are you running? I want my money back on my bank account and do not appreciate this kind of business. Why can my order not be sent to me right away?

Why do I get penalize for UPS’s mistake. I either want my order or my money put back on my account right away.

Company: UPS Shipping
Country: USA

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