Japanese Unlimited
Is unable to fix my auto problems but refuses to refund. Rip-off!

I took my wife's 94 Toyota Corolla to this mechanic 12/10 because the car's checking engine light was on. They worked on it for about half an hour, only some tuning was done with no parts replaced, therefore $65 I paid was all for the labor. When I drove the car off their garage, the symptom was indeed gone. But the next day, the light came back on again, since I had warranty on the service, I brought the car back to the garage.

Unfortunately this time, they were unable to figure out the cause after 30 minutes checking. The only suggestion I received was to bring the car to a Toyota dealer or a Toyota authorized mechanic. When I requested a refund, they said if I was willing to leave the car in their garage for some more days, they could spend more time on it. But obviously, I doubted if they could really fix the problem, and I certainly didn't want to pay unpredictable amount of money for an uncertain prospect.

I later called them to ask for a refund, and it was the man who worked on my car that took the call. I pointed out I brought the car in for repair, not for diagnosis, and that was what i paid for. Had i paid $65 just for checking-out, I wouldn't argue for a refund.

He first seemd to have given in to my request, and proposed a half refund. When I insisted a full refund, he said he needed to contact his lawyer. The next day, maybe after counseling with his lawyer, he became rather stauch and told me "no way", he kept saying what he did was just diagnosing.

As i indicated before, the $65 i paid was just for labor with no cost of new parts involved, certainly nobody would pay that kind of dough to a mechanic and receive nothing in return. As it turns out, the "check engine light" is turned on because of the the central computer failure, it further proves what the guys in japanese unlimited did to my wife was harmless, but useless.

I will never do business with this garage again, and hope someone will help me get this resolved.

Company: Japanese Unlimited
Country: USA
State: Arizona
City: Tucson
Address: 4908 E. 22nd Street
Phone: 5207478094

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