Consumer Portfolio Services
Late fee dispute and rude calls after loan servicing change

My auto loan used to be with Fireside, but Consumer Portfolio Services took over and changed my due date without telling me and then told me that I was up to date. So on 12-15 they called to see when my payment will be made. I told them that I would make it on 12-23-11 when I got paid.

They stated that wasn't ok and then proceeded to tell me that I am behind and needed to make a payment and quit being a loser and hung up on me.

When I went to make my payment on 12-23-11 I called and was on hold to speak to someone for 1 and 1/2 hours and finally gave up. I have been calling back everyday and getting the same thing until today.

I finally got a hold of Irene again and she told me that I am being charged 15% late fee for my payment for this month and next month which is not due until 1-5-12. When I asked how she stated that"s how they do things and hung up on me!

And now when I call back to get answers they don't speak to me and just hang up on me!

Company: Consumer Portfolio Services
Country: USA
State: California
City: Irvine
Address: 19500 Jamboree Road
Phone: 18884694520

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