Pep Boys
Made my car problems worse

I went in on 12/24 to have my master cylinder replaced and by brake fluid exchanged. When I picked up my car at the end of business day (they closed at 6pm, I was there at 5:27pm) there were multiple new problems with my car. Here is a list of the new problems I am facing:

- Tachometer and Speedometer now goes to highest number available when starting the car

- Odometer back light does not stay lit at 100%. When I turn my vehicle off, it goes back down to the minimum brightness and remains there until I readjust it..

- Dome light no longer turns on manually or when I open the car doors

- Electric locks no longer open the doors with my alarm key fob or by thedoor controls". The only time the door control will work is when the engine is running!

- Stereo no longer works. It doesn't turn on, the digital clock is not on.

When I told the guy working when I picked it up (Aaron and Omar - both very nice) they said to come in on 12/26 and they would fix it no charge (of course). I went in to speak with the service manager on 12/26 - Mike Barron. He stated that the problems I am now having do not have anything to do with the service I went in for and if I want them to look at I can leave my car overnight so they can look at it and give me a quote. I let him know that I should not have to pay for anything and he said that wasn't his problem. I continued to try to talk but he walk away from me.

I went in with a working vehicle and I expect to have a working vehicle when I leave. This has been the very worst experience. I have been a Pep Boys customer since I got my very first car 10 years ago. I am still trying to figure out what my next steps are regarding this situation...

Company: Pep Boys
Country: USA
State: California
City: Fullerton
Address: 1530 S Harbor Blvd
Phone: 7148700700

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