St. Charles Hyundai
Refusal of service

Purchased 2011 Hyundai Tucson March with 5 year warranty. The morning of Dec 1 the vehicle was started and immediately displayed an alert on the dash. When the vehicle was shifted from drive to reverse, the shifting unit popped loudly and caved in. After jostling with it for several minutes, I was able to disengage reverse and switch to drive. I repeated the same process after arriving to work, and again when leaving; then headed directly to the nearest dealership to have these issues remedied. Upon arriving at St. Charles Hyundai at approx. 5:30pm 12/1 I parked my vehicle along the curb in front of the main entrance. Again after struggling with the shift unit I was able to engage park, and remove the key. I was directed to the service department where I was greeted by Chris, I informed him of my problem.initially Chris instructed me to leave the premises and telephone the service department the following day to make an appointment.

Company: St. Charles Hyundai
Country: USA
State: Missouri
City: St. Peters
Address: 5701 Veterans Memorial Parkway
Phone: 6364414481
Site: st.petersmo63376

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