Caribbean Airlines
Terrible Customer Service at JFK Counte

The trip was BW521 @ 7:50am, JFK to POS on September 11. Table Agent: CHERYL. Caribbean Airlines has solely been the flight my loved ones and that I flew with for quite some time, nevertheless, horrible customer support shown by their table brokers has become standard. We came @ the table two hours prior to the flight, two individuals were going with 3 items entirely, the very first 2 peices were 30lbs each and also the next she stated was 10 pounds overweight, she said... This really is 10 pounds overweight, you've to pay for 75Us, i informed her, I will consider anything out and place it within the others, she said..."Search, should you don't spend the $75, you'll skip the flight. I informed her, I don't possess the cash, I'll actually the fat out. She stated, "I dont have occasion for that, possibly you spend or skip the trip". Comfortably, i mentioned I'll move away and repair it, then go back to the rear of the point. She stood up..."Steupss" and began tearing the labels off the very first two bags and stated, nicely that is your condition, you'll HAVE TO skip the trip. It got me precisely 1 minute to deliver the fat properly and 5 mins to make the journey to another table, i requested another broker if they're going to shut the trip, she explained NO, she doesnt realize why she'll reveal any such thing. Please Caribbean Airlines, check out the perceptions of one's workers, they're the facial skin of one's business, one poor illustration may set you back a lot of clients.

Company: Caribbean Airlines
Country: USA
State: New York

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