United Freight of America
Car transport company that hides behind bogus contracts

Iwas lured into scheduling with this company due to their relatively
cheap quote (which they later increased the price of). This is my story:

I scheduled my pickup for 7/28 with the stipulation that my car
would be picked up /- 72 hrs (3 days), David F (from the scheduling
"department") gave me a verbal guarantee that it would be done. I had an
absolute deadline of 7/31 for pickup (my lease on the property was
expiring). I get a call mid-day on 7/28 (warning number 1, they didn't
even find a carrier until the DAY OF pickup) saying they had found a
carrier, but it would cost an additional $50 (original quote was $300,
revised quote was $350, an increase of 17 percent). I said that was
fine, as long as it was picked up by 7/31. They said it would
definitely be picked up by then, and I had nothing to worry about. On
7/29 I received a phone call saying that the carrier had broken down,
but it would still definitely be picked up by 7/31, and most likely it
would be picked up by 7/30. Aimee (from the dispatch "department") said
she would call me back by the day's end to confirm they had a carrier.
About 5:30PM I started to worry because I had not received a call back
(warning number 2), so I tried to call them but they had all left for
the weekend. Mid-day 7/30 I still had not heard anything from the
company, so I tried to call them again. After about 5 hours of trying
every extension the company's phone line offered, I realized that NO ONE
at this company WORKS ON THE WEEKEND (warning number 3). Seeing as I
had 24 hours left to remove my car from the property or else face
penalties for breaching my lease, I had to go with another company (The
Car Transporters, totally worth the extra money). I FINALLY received a
call back about noon on 8/1 (3 days after my last contact) saying that
they had found another carrier that would pick it up by 8/2 (5 days
after the stated pick-up date and 2 days after the deadline date).

I requested a refund, seeing as there were no services exchanged
between myself or the company. David F gave me the line, "You should've
waited until Monday. Since you cancelled within 4 days of the service
date you don't get a refund." They have my money, why should they care?
Right? It's all-to-easy to forget the verbal commitments you make to
your customers when all you see is dollar signs.

Company: United Freight of America
Country: USA
State: Florida
City: Ft. Lauderdale
Address: 3325 Griffin Road
Phone: 8666447765
Site: ufaservices.com

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