ProLube
Ripoff damaged my car during an oil change

I have been using this company for my oil changes for the past two years. On February 4th I went in and had an oil change done. After a few minutes in the waiting room, I noticed they were washing my windshield which I thought was odd as I've never seen them before. At any rate, I waited for the oil change to be done. After paying the technician (Steve) for the oil change, he tells me he accidentally spilled oil on the windshield and on my engine. He took me to the car where his associates were still washing oil off the windshield and trying to dry the sparkplugs and other engine parts. He said the oil gun slipped while it was filling and only got on the windshield and a little bit on the engine. My car was idling very rough and was skipping while they tried to dry the "little oil" that was spilled. They were taking the spark plug wires off and drying those along with other parts of the engine. Needless to say the damage was already done.

After a few minutes trying to dry up the oil, they told me I would have to drive the car to heat it up and dry out all of the oil that was spilled. Since I was in somewhat of a rush and didn't have time to let the car sit there and dry out I jumped in and tried to drive it away. I got about 1/4 of a mile down the street (the car was knocking and banging all the way with minimal acceleration) when I turned back and brought it back to them.

They put it back in the bay and said "Oh, here's your problem, the catalytic converter is glowing red hot which is causing the acceleration problem". Keep in mind that 1) the car was running fine before I brought it into them and 2) had the catalytic converter been glowing red hot before they spilled oil, surely a trained technician would have seen it since it was so red you couldn't miss it.

I'll cut to the point... The ignition coil was burnt out because of the spilled oil and according to my mechanic and internet research, because the car was misfiring, unused fuel was being dumped into the catalytic converter and igniting (causing the red hot glow) which in turn damaged my converter.

I have tried to get these guys to address my concerns but phone calls and letters have gone unanswered. Come to find out, I'm not the first one to have problems with them as further research has shown others have had problems with this company as well. Do yourselves a favor and get your oil changed elsewhere.

Company: ProLube
Country: USA
State: Connecticut
City: Naugatuck
Address: 648 Rubber Avenue
Phone: 2037295108

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