Alamo
Double charge

I needed all my holiday settled before we quit therefore the atmosphere, resort disney passes and rental-car were prepaid! I arranged the economy-car through hotwire to get a good deal at $205 for 10 times. After I visited the table using the hot-wire paper-work showing compensated (cannot guide with hot-wire without spending money on it at period of reservation) I inquire about A FREE OF CHARGE dimension update. He examined and stated he might push me-up one-size. Excellent does not harm to request i mentioned. I rejected all of the insurance and gps etc. Signed everthing and he requested for that credit card (debt card). The hotwire fine-print claims they may place a hang on a debt card which means this appeared to me. After I delivered the vehicle I acquired a bill for 199.04. I believed this should be what alamo received and hotwire should create a 3% which was why there is a distinction within the dollar amount. False I had been billed $199.04 along with the $205. I named plus they stated thats the update cost! I mentioned thats A TOTALLY FREE update! No-you closed all of the paper-work and decided to the costs the explained. Truly you're inform me it cost 199 dollar more to hire a Kio spirit over a an economy! I had been placed on store after which informed they'd eliminate 50%. I subsequently requested to talk to somebody higher-up and was informed they might contact me back. Fifteen minutes later the exact same individual named back and without acknowledging any wrong-doing (only a miss-understanding the update was $199 and never free) the 199.04 could be eliminated! I mentioned thanks! However, you and that I both understand that you don't cost 20 more each day to update from economy to intermediate-size mayby $5 or $8! It isn't like I went down in a Basket! I had been cost twice. And so I think I acquired the free update however the hot-wire reservation was ended out and also the credit did not transfer to the brand new rental using the bigger vehicle course. Ultimately without anybody acknowledging the dual cost I did so obtain the cash back. Hotwire clients bewhere of everything you sign. I'll never sign something by having an cost onto it again!

Company: Alamo
Country: USA
State: Florida
City: Orlando

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