Hotwire Research Department
Failure to guarantee services

I settled Hotwire for arranging me an automobile in Texas. When I requested for an update, I had been informed that I'd just spend the distinction between what I'd previously provided Hotwire and also the whole price of the rental. Both types of cost were created within the agreement. Nevertheless, the rental business charged my charge card the whole quantity. After I reported to hotwire I acquired this reaction:

Expensive Bernard,

Thanks for calling Hotwire Customer Service relating to your vacation preparations on Hotwire Itinerary Number 4214284214. I am aware you are feeling you had been charged twice for the rental vehicle.

To ensure that us to examine your circumstances, your instant interest is needed. Please supply the subsequent paperwork:

- charge card statements displaying the cost to Alamo.

- a duplicate of the rental-car bill

- a duplicate of the mail

Please send your paperwork to us at 1-262-364-2419 instantly. Should you not need use of a fax device, please send your files to:

Hotwire Research Section

P.O. Container 22154

Green Bay, WI 54305

Please be aware, we're not able to take e-mail devices for evaluation.

Directly after we finish our evaluation - which might occupy to 10 business days - we shall inform you of the end result via email. Please be aware that people can't ensure a particular quality.

If we could be of further help, please feel free phone us straight at 1-866-HOTWIRE (468-9473). Thanks again for selecting Hotwire, we enjoy your company

Really,

Krista F.

Hotwire Customer Service

Though they recognized that there may have now been the chance of the double-billing, they nevertheless agree that: "we can not ensure a particular quality." Hotwire was pleased to consider my cash within the internet, but I'd need to send all of the documents for them. What type of organization could it be that does not assure that their customer wouldn't be charged twice?

Company: Hotwire Research Department
Country: USA
State: Wisconsin
City: Green Bay
Site: hotwire.com

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