Sears blue service crew
Emergency Heat Pump Repair Pushed Back Over Three Weeks in Heat

I have a so-called "Master Protection Agreement" with Sears for a Kenmore heat pump.

I originally reported the failure of the heat pump to Sears on May 26 and was told that under their "emergency" service designation I would receive a repair call on June 3, over a week after I originally reported the problem to Sears.

At the appointed "emergency" appointment this morning (June 3) I was told by by Sears that the technician who was supposed to perform the one-week "emergency" repair had called in "sick" and would not be able to make the appointment.in complete seriousness, the Sears representative I spoke to said that my service could be rescheduled for June 17, over three weeks after the air conditioning in my home went out. This in the midst of 90-degree temperatures in my area.

This so-called "service" is less than inferior. It would be unfair to rate it an "F" because someone would have to actually show up to perform inferior service to receive an "F".

SEARS is an unconscionably inferior and inept organization and is a discredit to the entire appliance, repair and retail sectors of our national economy.

Ryan Sassman
7439 Chummley Ct
Falls Church, VA 22043

Company: Sears blue service crew
Country: USA

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