Sears Auto Center
Alternator order mishandled at Lake Grove auto center

I would like to voice a complaint about the Sears Auto in Lake Grove, NY.

4/10 -10 am: Went in for a new battery and was told that the alternator was weak. Service rep. #1 ordered alternator from auto parts store, told me it costs $200 and to call back tomorrow.

4/11 - 9:30 am: Called Sears Auto and Service rep. #1 had not yet heard from the auto parts store.
4 pm: Called Sears Auto and Service rep #2 told me he'll look into it and call me back. He didn't call back.

6 pm: Called again and Service rep #2 informed me that the alternator arrived at the auto parts store and to bring vehicle to Sears Auto so they can have the part delivered.

I told him I'd be in at 8 am sharp.

4/12 - 8 am: Service rep #3 had absolutely no record that an alternator was ordered for my vehicle, nor did he know what auto parts store was called in the first place.

Why didn't Service rep #1 or Service rep #2 document any of that information?

Seeing my frustration he (#3) retreats to the managers office, comes back out and tells me: We've got one accessible for $275 and it can be delivered this morning. I complained about the price difference and he shrugged. He tried to contact Service rep #2 by phone no luck.

I almost left and probably should have.

11:40 am: Alternator finally arrives! The installation took longer than expected due to a hole that was somehow stripped and hindered the fastening of a bolt.

1 pm: Finally got out of there!

It really blew me away that nobody knew what the heck was going on and that the alternator was more money.

Unless there's a problem with the new battery or alternator, I will never go back to Sears Auto!!!

Company: Sears Auto Center
Country: USA
State: New York
City: Lake Grove
Phone: 6313615290
Site: sears.com

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