Koeppel Volkswagen, Woodside, Queens, NY
Service Department Total Rip Off, bording on criminal

Love the car hate (really hate the service).

Leased a JetSportW TDI that had stalling problems from day one, by 5000
miles the dashboard lights began to dance. Four services later and not
finding the problem, the tell me I have a vacume leak and it my fault
and its not covered. They showed me that under the car there was a
scrape where the the car was dropped and this caused the air manifold to
crack (looked liked a car carrier roll off acident). They took my car
and kept it for a month added four more parts to the bill and gave me
back my car after I had to pay $1,700. Three of the parts I paid for
were not on the car or in the car. I went back and they gave me
atttidude. I insisted and demanded my parts. They looked and they found
them (they had my name on them and the VIN number). Then they said leave
the car again and they will put them on. (what a con job). I took my
parts and left. The next day I'm hand washing my Black Car and notice
the Hood and spoiler has some kind of glue on the finish. A closer
inspection shows swirl marks all over the hood the rest of the car does
not have any marks since I always washed by my own hand. I almost
believe that they switched my hood with another car, and I can't get the
glue off the hood. I would love some lawyer to bring them a bait car
and sue the s*t out of these crooks.

Company: Koeppel Volkswagen, Woodside, Queens, NY
Country: USA
State: New York
City: Woodside
Address: 57- 02 Northern Blvd

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