Sears Blue Service Crew
Dishwasher Tub Repair Dragging On Three Months Despite Extended Warranty

Called sears service center 1st. Of Feb. Needing Kenmore dishwasher repaired, it was leaking from side of machine. Took about 3 weeks for repairman to come and too him about 10 minutes to see problem and order new dishwasher tub. Took about 3 days to get tub delievered to home (impressed with time). It then took another 2 weeks to get repairman to come back to home. He opened up box with tub in it and seen it had some dents in it, so he bad order it and ordered another tub. Left the dented one at my home. This took all of March and customer service called April 2 to reschedule service time and I told her I have not even received tub, so she said she would order it, which I already thought had been ordered. Later found out tub has been back ordered and I am still waiting to get dishwasher fixed April 19. This is going on 3 months. I have extended warranty but that does little good if you can't get Sears to fix or replace dishwaher. I am shocked I'm having this problem with the kenmore dishwasher leaking in the first place, when you consider it only runs about twice a week and its only 3 years old. Next I am shocked Sears customer service is not any more concerned about their reputation and Sears reputation as not getting this problem fixed in a timely manner. The repairs are going to cost about 300.00 dollars more than what I paid for the dishwasher brand new we're talking $1010.00 for parts and labor. This just does not make since

Company: Sears Blue Service Crew
Country: USA

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