Chase Auto Finance
Told Missed Payments Were Noted After Layoff, Then Denied

I got laid off in September and I told Chase automotive representative that I could not make the September and October payments. The lady first told me that was fine and that she will make a note of it.

Then harassing phone calls and letters started coming. So I called Chase again and I was transferred to another department and was told that I never did call in and there was no notation. I was upset but again I repeated my situation and this time I took note with whom I spoke to.

November came and I called to make the payments and a lady told me I had to pay my September and October payments along with my November. I told her I spoke to a gentleman and I was told again nothing was noted and that I am simply making up stories and Chase does not offer such services. She then rudely transferred me to another department when she just told me there was no other departments that handled delinquencies. I spoke to a gentleman who was so rude and made me feel like I was useless because I did not have a job. Again I repeated myself I got laid off and he told me that it was not his problem and since I was rude to him and wanting to know his name, he will note in my record that I have to take my car back to INGRAM CHRYSLER by today and that my business is not needed. I was so frustrated I hung up the phone and honestly am dumbfounded by what's going on with this company whom I had been dealing with for more than 2 years.

Why does a consumer have to do an incompetent employees job or for that matter be put through more unneeded stress is my question.

Company: Chase Auto Finance
Country: USA
State: Delaware
City: Wilmington
Address: P O Box 15700

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